Products Descriptions and Information
At Secure Doors Direct, we take care to ensure that the descriptions for each of our products are clear, accurate and cannot be interpreted as misleading.
Customers with queries about any of our products are encouraged to contact Secure Doors Direct prior to placing an order. Once your order has been placed, it is assumed that you have acknowledged the product specifications and are happy to proceed with your purchase on this basis.
Prices and Payment
We regularly monitor the prices displayed on our website to ensure that the costs are correct and our generated price calculator is working accurately. However, in the event of a pricing error whereby an item has been under priced, Secure Doors Direct will not be liable to supply the door at the price originally stated.
All prices stated on our website or quoted over the phone are not inclusive of VAT unless otherwise stated. VAT should be added to the given price at today’s applicable rate.
All prices include a delivery fee for shipment to England and Wales unless otherwise stated. For delivery to Southern Scotland, a surcharge is required which will need to be paid in full before your order is dispatched. The delivery charge quoted is not inclusive of VAT which should be added to the given price at today’s applicable rate.
A written order is required before any work will commence. Where an order has been agreed verbally, it should then be reiterated in writing – usually by email – to confirm the custom specifications of the door(s).
As all of our doors are made to order, no works will commence until payment has been received.
Delivery and Returns
We aim to deliver goods within 10-14 days from the date of order. However, please be advised this is only an aim and not a guarantee.
Secure Doors Direct will not be liable for any delays caused by 3rd party couriers.
Customers will be notified of their delivery date in writing prior to dispatch. It is the responsibility of the customer to check that all details including the delivery address are correct and notify Secure Doors Direct as soon as possible if any errors are noted. Failure to accept the delivery on the stated date may result is a re-delivery charge unless a revised date has been arranged or an amended delivery address provided before the original date stated.
As your order will be custom manufactured to your unique specifications, Secure Doors Direct are unable to accept returns for any of our products. Please click here to read our full Returns Policy.
All products supplied by Secure Doors Direct come with a 1 year guarantee unless stated otherwise. This guarantee is subject to correct installation as well as misuse and third party damage Terms and Conditions.
As part of the manufacture guarantee, all doors are required to undergo a service after 6 months of being installed. This service should be carried out by an authorised dealer to avoid voiding your guarantee.